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Terms Of Service

TERMS OF SERVICE
Outsource Solutions UK provides a range of services. Outsource Solutions UK reserves the right to suspend or cancel a customer's access to any or all services provided by Outsource Solutions UK when Outsource Solutions UK decides that the account has been inappropriately used or otherwise.

SERVER USE
Personal accounts are to be used by the primary owner only. Personal account holders are not permitted to resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads. Only web site content may be stored on the web space provided it is prohibited to use the web space provided as a backup device. Outsource Solutions UK reserves the right to refuse service and /or access to its servers to anyone.

Outsource Solutions UK do not allow any of the following content to be stored on its servers:
Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation.

Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Outsource Solutions UK.

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

Excessive download content or non-linked content:
Refusal of service based on content matching either of these two criteria is entirely at the discretion of Outsource Solutions UK.

UNLIMITED USE POLICY High bandwidth usage: Outsource Solutions UK offers an unlimited use policy on some accounts by maintaining very large ratios of bandwidth per customer. In rare cases, Outsource Solutions UK may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, Outsource Solutions UK reserves the right to impose the High Resource User Policy for the consideration of all customers.

HIGH RESOURCE USER POLICY
Resources are defined as bandwidth and/or processor utilization.
Outsource Solutions UK may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources available Outsource Solutions UK reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Outsource Solutions UK continues hosting the website for an additional fee.

PAYMENT POLICIES
All accounts are set up on a prepay basis. Although Outsource Solutions UK reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given.

In situations where the card number on file is declined Outsource Solutions UK will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, Outsource Solutions UK reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer's card will be charged automatically.

All payment is in UK sterling.

PAYMENT OPTIONS
In order to streamline our accounting procedures and keep costs down Outsource Solutions UK runs a limited number of payment options.

Credit / Debit Cards: Outsource Solutions UK accepts Mastercard, Visa (not Visa electron), Switch and Solo

Cheque Payment: This option is only available to customers who pay annually for their Outsource Solutions UK account. A credit / debit card number will still be required if customers require the facility to purchase domains and other services on-line. Outsource Solutions UK cannot guarantee that a service will be provided until after any received cheques have been cleared.

CANCELLATION AND REFUNDS
Outsource Solutions UK reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes Outsource Solutions UK' terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time. During the initial trial period customers who wish to cancel will be entitled to a full refund for their hosting fees. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by Outsource Solutions UK. In addition some accounts incur set-up fees, these charges are also non-refundable.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase / renewal has been made. At this point the customer's card will be charged automatically.

"We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to our agreed credit terms."

INDEMNIFICATION
Customer agrees that it shall defend, indemnify, save and hold Outsource Solutions UK harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Outsource Solutions UK, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Outsource Solutions UK against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Outsource Solutions UK' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Outsource Solutions UK' server.

DISCLAIMER
Outsource Solutions UK will not be responsible for any damages your business may suffer. Outsource Solutions UK makes no warranties of any kind, expressed or implied for services we provide. Outsource Solutions UK disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Outsource Solutions UK and its employees. Outsource Solutions UK reserves the right to revise its policies at any time.


We have worked with outsource solutions on a number of projects and have been impressed with their ability to hit tight deadlines without compromising on the quality of the end product  
Mrs. Jane Andrews (ecpartner.co.uk)
Do You Know?
Outsource may fail
Many outsource projects fail, for reasons which in hind sight are perfectly clear. We believe that at outsource solutions we have the infrastructure and process to ensure that this does not happen to you.
Past experience has taught us how to avoid many of the pit falls traditionally associated with out sourcing software development to cheaper offshore centers.
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